Appointment Cancellation Policy
I respectfully ask that you provide me with a 48 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 48 hour notice I am often unable to fill that appointment time. This is an inconvenience to me and also means my other clients miss the chance to receive services they need.
For this reason, if you cancel or reschedule on the day of your appointment you will be charged 50% of the treatment cost.
If you fail to attend your appointment without prior notice, you will be charged 100% of your treatment cost.
I also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhoea within 24 hours prior to your appointment time, I request that you cancel your session.
Inclement weather may also result in the need for late cancellations. I will do my best to give advance notice if I am closing or need to cancel due to bad weather and I ask you to do the same.
Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
I request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions I may have. I understand that issues can arise that may cause you to be late for your appointment. However, I ask that you call to inform me if this occurs so I can do our best to accommodate you.
Appointment times are reserved for each client, so oftentimes I cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your session so that your session ends at the scheduled time.
Full service fees will be charged even when sessions are shortened due to late arrival. In return I will do my best to be on time, and if I am unable to do so I will add time to your session to make up for my late arrival or adjust the service charge accordingly.
For any of these type of events a non-refundable deposit must be paid to secure your place (deposit required will vary depending on event). The full amount is to be paid no later than 7 days before the event and will become non-refundable within 48 hours of the event.